Frequently Asked Questions

Find answers to the most common questions about our services, appointments, and how we care for your pets.

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Surgery

Urgent Care

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Wellness & Vaccines

General Questions

Online Pharmacy

Diagnostics

Billing & Payments

New Clients

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  • Yes! We welcome new patients and are happy to care for dogs and cats of all ages. Whether you're visiting for wellness care, illness, or an emergency concern, our team is here to help.

  • We currently provide veterinary care for dogs and cats, including puppies, kittens, adults, and senior pets.

  • We're conveniently located in Midland, Texas, making it easy for pet owners throughout the surrounding communities to access compassionate veterinary care.

    • Monday–Friday: 8:00 AM – 5:30 PM

    • Saturday: Closed

    • Sunday: Closed

  • We are an appointment based hospital and strive to see every appointment on time. While we do accept walk-ins please be mindful that you might have to sit and wait until we can fit you in.  Double book appts are available if a patient needs to be seen that day. There will be a double book fee, and while you will be seen on the same day please know we are double booking you because we are already full, but we will try to accommodate our clients and patients. There still might be a wait as a double book.  Emergencies do happen and they are our top priority, which sometimes means that we will be delayed in seeing our regular scheduled appointments. We know this can be frustrating and we will do our best to see everyone on time and in a timely manner.

General Questions

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  • Healthy adult pets should receive a wellness exam at least once a year. Puppies, kittens, senior pets, and those with ongoing medical conditions may benefit from more frequent visits.

  • Vaccination recommendations vary based on your pet's age, lifestyle, and health. During your visit, we'll develop a personalized vaccination plan to provide the best protection.

  • Yes! Our wellness plans help young pets receive the preventive care they need during their first year, including exams, vaccinations, parasite prevention, and developmental monitoring.

    • Absolutely. Annual bloodwork allows us to detect health concerns early, often before symptoms appear, helping your pet live a healthier and longer life.

Wellness & Vaccines

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  • Call us immediately. Our team will help determine whether your pet should be seen right away and guide you through any immediate steps before arriving.

  • We are an appointment based hospital and strive to see every appointment on time. While we do accept walk-ins please be mindful that you might have to sit and wait until we can fit you in.  Double book appts are available if a patient needs to be seen that day. There will be a double book fee, and while you will be seen on the same day please know we are double booking you because we are already full, but we will try to accommodate our clients and patients. There still might be a wait as a double book.  Emergencies do happen and they are our top priority, which sometimes means that we will be delayed in seeing our regular scheduled appointments. We know this can be frustrating and we will do our best to see everyone on time and in a timely manner.

  • Seek veterinary care immediately if your pet experiences:

    • Difficulty breathing

    • Collapse

    • Seizures

    • Persistent vomiting or diarrhea

    • Severe bleeding

    • Inability to urinate

    • Trauma or being hit by a vehicle

    • Suspected poisoning

Urgent Care

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  • We perform a variety of routine and advanced surgical procedures, including spays, neuters, mass removals, wound repairs, dental extractions, and other soft tissue surgeries.

  • Yes. Pain management is a priority. We provide appropriate pain medications before, during, and after surgery to keep your pet as comfortable as possible.

  • You'll receive detailed discharge instructions covering medications, activity restrictions, feeding recommendations, incision care, and follow-up appointments to ensure proper healing.

Surgery

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  • We provide comprehensive diagnostic services including:

    • Digital X-rays

    • Laboratory Testing

    • Bloodwork

    • Ultrasound

    • Fecal Exams

    • Urinalysis

  • Diagnostic testing helps identify illnesses quickly, allowing us to create an accurate treatment plan and improve your pet's chances for a successful recovery.

Diagnostics

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  • Yes! Our online pharmacy offers prescription medications, flea and tick prevention, heartworm prevention, prescription diets, and more delivered directly to your home.

  • Absolutely. Existing prescriptions can be requested through our online pharmacy or by contacting our hospital directly.

Online Pharmacy

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  • Please bring:

    • Previous medical records (if available)

    • Vaccination history

    • Current medications

    • A list of any health concerns

    • Your pet on a leash or in a secure carrier

  • We recommend arriving 10–15 minutes before your scheduled appointment to complete any necessary paperwork.

New Clients

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Billing & Payments

  • We accept most major credit cards, debit cards, cash, and other convenient payment methods available at our hospital.

  • We may offer third-party financing options for qualified clients. Please contact our team to discuss available payment solutions before your visit.

  • Yes. We gladly provide documentation needed for reimbursement through most pet insurance providers. Coverage and reimbursement are determined by your individual insurance policy.

We’re Here to Help

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Exterior view of Paw City Animal Hospital, a veterinary clinic, showing a glass door with a wreath, parking lot, and street sign for Kelly Street.

3300 W. Wall st.
Midland, TX 79701

pawcityvets@gmail.com
(432) 788-8444

 

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